Returns
All sales are final. If product is received in damaged condition, or if package is lost, please contact me at rachallene@gmail.com. For damaged items, please include pictures of any and all damage.
Refunds
All orders are considered non-refundable. Exceptions may be made for extenuating circumstances. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please contact me at rachallene@gmail.com for more information.
Please do not send your purchase back to me unless so requested. I will not issue refunds on orders returned without approval.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at rachallene@gmail.com.